After IOS iPhone update

Question

cannot connect to email. Tried rebooting phone, resetting password and now cannot get verification codes to phone…. Locked out

Answer 1

Hey there! Nice to meet you!

Unfortunately, there is a service alert on the server regarding sign‑in issues: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Kindly try the Microsoft Sign‑in Helper troubleshooter in case this works: https://support.microsoft.com/account-billing/microsoft-account-sign-in-helper-7117cc8d-0d68-4658-b4fb-c4b7ee8a8e28

If the issue persists, your only option is to wait for Microsoft to fix this and check the server status from time to time.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

As of this morning Outlook is experiencing MAJOR problems and multiple people are unable to authenticate, can't send/receive e-mails ....

https://www.devhut.net/not-getting-your-e-mails-outlook-live-hotmail-isnt-working-youre-not-alone/

Answer 3

Follow these steps in order, based on the situation described (iPhone update, Outlook/Outlook.com email, now locked out and not getting verification codes):

1. If using Apple Mail on iPhone for Outlook.com The iOS update may have caused the Outlook.com account to fall back to basic authentication, which is no longer supported. a. Remove the Outlook.com account from Apple Mail:
   • Go to Settings > Mail > Accounts.
   • Tap the Outlook/Hotmail/Live email account.
   • Tap Delete Account and confirm.
   b. Add the Outlook.com account back using modern auth:
   • Go to Settings > Mail.
   • Tap Accounts > Add Account.
   • Choose Outlook.com from the list.
   • Sign in with the Outlook.com credentials and complete the sign-in flow.
   c. If it still fails after re-adding:
   • Remove the account again.
   • Go to Settings > Safari and tap Clear History and Website Data.
   • Reboot the iPhone.
   • Add the Outlook.com account again via Settings > Mail > Accounts > Add Account > Outlook.com and complete sign-in.
2. If using the Outlook mobile app and can’t sign in
   • Ensure the latest Outlook for iOS is installed: download the latest version.
   • If this is a personal Microsoft account (Outlook.com/Hotmail/Live) and sign-in still fails, use the Microsoft sign-in helper tool from a browser: Start. It will check the account and guide through recovery steps.
   • If this is a work or school account, and self-service password reset is allowed, use: Reset password.
3. If verification codes are not arriving (2-step verification issues) For a work or school account with two-step verification:
   • Avoid repeated code requests; too many attempts can cause a temporary block where codes are not sent.
   • Wait for the temporary block to clear (Microsoft may delay or block codes after unusual or heavy traffic). Do not keep retrying during this period.
   • Check if the phone is blocking texts from unknown numbers; if so, allow them and then choose “I don’t have a code” to trigger a new one.
   • Ensure the phone’s SMS inbox is not full and the messaging app is working properly.
   • Verify that a mobile number (not VOIP) is configured for verification.
   • Confirm that the phone number or email address on the account’s Security info page is correct:
     1. From a device where sign-in still works (for example, a PC browser where the account is still logged in), go to the Security info page with the work or school account: Sign in.
     2. Select Update info.
     3. Choose a method that works, or select I don’t have any of these to replace security info.
4. If still locked out of a personal Outlook.com account
   • If password reset and normal verification options are exhausted or rate-limited, wait for the lockout period (typically about 24 hours) before trying again. Repeated attempts can restart the cooldown.
   • When retrying, use the official account recovery process from a familiar device and location, and provide accurate details as requested.
   • For accounts with 2FA enabled, recovery cannot bypass 2FA; at least one verification method must eventually succeed.

If access to the account is still available on a Windows PC/browser, use that session immediately to:

• Review and update security info (phone numbers, alternate email, authenticator methods).
• Add an additional sign-in method (for example, another phone or email) so future lockouts are less likely.

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References:

• Outlook and other apps are unable to connect to Outlook.com when using Basic authentication
• Can't sign in to the Outlook mobile app
• Common problems with two-step verification for a work or school account