Sign-In issues

Question

My email account is not accepting my password. I changed the password and it still isn’t accepting it. I sent a verification code to my phone, but when entered, Microsoft said it was incorrect. Now, my password doesn’t work and when I try to verify using my phone number it says “ Try another method”. I’ve tried the “self-help” sign in helper. It says there’s no problem. I can’t contact Microsoft, because it’s sending me in circles. I’m terrified of losing my email. HELP!

Answer 1

Hey there! Nice to meet you!

Unfortunately, there is a service alert on the server regarding sign‑in issues: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Kindly try the Microsoft Sign‑in Helper troubleshooter in case this works: https://support.microsoft.com/account-billing/microsoft-account-sign-in-helper-7117cc8d-0d68-4658-b4fb-c4b7ee8a8e28

If the issue persists, your only option is to wait for Microsoft to fix this and please check the server status from time to time.

Thank you for your understanding.

Best regards,

Darhyl