iOS Outlook issue

Question

Hi - cannot access email (this is accessed via the default ‘Mail’ tab within an iPhone) on phone yet it works on web - have tried entering password etc. - is there a way to delete and reload ?

Answer 1

Non of the reset methods are accepted - I.e I’m trying to enter my password, request a reset code, but none of them will work ?

Answer 2

There is an on-going issue with Outlook on iOS devices since yesterday, Microsoft have indicated they are working on a fix, this is the current workaround for the problem on this link in the Microsoft Consumer section:

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

User impact: iOS users may experience issues accessing Outlook and Hotmail from the default Mail app.

More info: iOS users on iPhones MUST take the following steps to re-enter their password and access their accounts:

1. Open the Settings app on your iPhone.

2. Scroll down and tap on Mail.

3. Select Accounts under the Mail settings.

4. Tap on the email account for which you need to reenter the password.

5. Tap on Account Settings or directly on the Password field (depending on your iOS version).

6. Enter the updated or correct password in the Password field.

7. Tap Done to save the changes.

8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.

Final status: iOS users MUST take the additional steps listed in the "More info" section above to resolve impact. We’ve confirmed service health has returned to normal and reporting users that have completed the additional steps are now able to access Outlook and Hotmail. We'll keep this post up for 24 hours to ensure users are able to review and take the mitigating actions.

Start time: Monday, April 27, 2026, at 8:45 AM UTC

End time: Monday, April 27, 2026, at 7:16 PM UTC

This is the final update for the event.

Answer 3

Yes. Deleting and re-adding the account/app is a standard way to fix this.

Try these steps in order:

1. Check account type and sign-in
   Since mail works on the web, first confirm you can still sign in there. If it’s a Microsoft personal account (Outlook.com, Hotmail, Live, etc.), use the sign-in helper if needed: Start.
2. Remove the device partnership (if using Outlook.com / Microsoft 365)
   This can fix sync/sign-in issues to mobile:
   1. Sign in to Outlook on the web.
   2. Select Settings (gear icon) > Mail.
   3. Under General, choose Mobile Devices.
   4. Select the iPhone in the list and choose Remove. Confirm with Yes.
   5. Power off the iPhone completely.
   6. Turn it back on and try syncing/signing in again.
3. Delete and reinstall the Outlook app (iOS)
   If the app itself is the problem:
   1. Delete the Outlook app from the iPhone.
   2. Restart the iPhone.
   3. Install the latest Outlook for iOS from the App Store.
   4. Open Outlook and add the email account again, entering the correct password.
4. If still unable to sign in on the app
   Use the dedicated guidance for sign-in issues:
   • For Microsoft personal accounts, use the sign-in helper: Start.
   • For work/school Microsoft 365 accounts, reset via Reset password if allowed, or contact the Microsoft 365 admin.
   • For non-Microsoft accounts (Gmail, Yahoo, iCloud, etc.), contact that provider’s support.

If the issue persists after these steps, follow the broader troubleshooting flow for Outlook mobile issues and, for Outlook.com accounts, contact Microsoft support.

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References:

• Fix email sync issues by removing a device from your Outlook mailbox
• Troubleshoot Outlook mobile issues
• Can't sign in to the Outlook mobile app