Log-in issues

Question

I have had my hotmail.com account (******@hotmail.com) for many years and have only been using it from my Ipad, without having to log-in. Yesterday I was disconnected by Microsoft. I cannot remember my password. When asking for a reset, the system want to send a code to my phone, but the telephone number registred is a very old number which is out of service. When I submit my reopening request I get rejected eventhough I answer all of the questions. I get no feedback on what is wrong. I'm desperate to talk to a person and getting my account reopended. Please support.

Answer 1

Hey there! Nice to meet you!

Since you do not have access to the verification method (your recovery phone number) for a password reset, I'm afraid the only way to recover the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl