Log-In Issues

Question

Everytime I try and log in it asks me to use a secure key, or scan the QR code. Neither of these work so I choose a different method and use my password, even though I'm using the correct password it says "too many incorrect password attempts". I have to reset my password, go again and it does it again. The only way I can get in is by using my phone number and sometimes this comes up with an error saying this method isn't working right now. It seems no matter what I do, I can't get rid of this issue.

Answer 1

Outlook is still going through a service disruption at the moment, so the issue you described may be related to this ongoing situation.

Below is a brief summary, and you can also track updates using this link: https://status.cloud.microsoft/

User impact: Users may experience intermittent issues signing in to Outlook.com.

Current status: We’ve received reports that impact associated with OL1292958 persists. We've resumed our investigation of the issue and are currently analyzing service telemetry and investigating reported behavior to determine scope and next steps.