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MFA Loop - Old device Lost

Muhammad Atif 20 Reputation points
2026-04-28T16:18:14.74+00:00

Hi , I'm in a MFA loop
I had trial subscription couple of years back and that time registered my mobile device for MFA testing.

And i have lost that device. Now when i try to login , its kind of loop
push notification goes to old device.

I have raised case approx. 3-4 weeks ago but not getting any response. I have sent numerous emails but still no response. Called at support, they escalated but still no response. Its going to be a month
Can anyone help to resolve this issue please ?

I also have case ID.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

Answer accepted by question author

Thanmayi Godithi 10,570 Reputation points Microsoft External Staff Moderator
2026-04-28T16:38:58.1533333+00:00

Hi Muhammad Atif ,

As discussed in private chat, please try logging in using the EXT (external) email account:

  1. Open an InPrivate/Incognito window and go to https://admin.cloud.microsoft.com
  2. Sign in with: EXT mail
  3. Use Forgot password, complete the CAPTCHA, and reset using the OTP sent to your email.
  4. After resetting, log in again with the same account and check if you can access the portal without MFA prompt.

Kindly let us know if the above helps or you need further assistance on this issue.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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