Cannot access emails

Question

My outlook was hacked, I’ve changed all security settings and password.

Since then, my emails are not showing.

Please may you urgently help!

Answer 1

Hi, I'm Bernard. I'm happy to help!

Just to confirm, are you using iOS or Outlook for web? Based on the Outlook.com Health Status. There is currently an ongoing service degradation that may cause intermittent sign-in issues, especially for iOS users. This is a known issue, and updates will be provided through the link below.

https://portal.office.com/servicestatus

Under Microsoft consumer products > Show products > click Show Details under Outlook.com

In the meantime, you may do the following steps to receive an email:

1. Open the Settings app on your iPhone.
2. Scroll down and tap on Mail.
3. Select Accounts under the Mail settings.
4. Tap on the email account for which you need to re-enter the password.
5. Tap on Account Settings or directly on the Password field (depending on your iOS version).
6. Enter the updated or correct password in the Password field.
7. Tap Done to save the changes.
8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.

Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

Answer 2

Hi, I'm Bernard. I'm happy to help!

Just to confirm, are you using iOS or Outlook for web? Based on the Outlook.com Health Status. There is currently an ongoing service degradation that may cause intermittent sign-in issues, especially for iOS users. This is a known issue, and updates will be provided through the link below.

https://portal.office.com/servicestatus

Under Microsoft consumer products > Show products > click Show Details under Outlook.com

In the meantime, you may do the following steps to receive an email:

1. Open the Settings app on your iPhone.
2. Scroll down and tap on Mail.
3. Select Accounts under the Mail settings.
4. Tap on the email account for which you need to re-enter the password.
5. Tap on Account Settings or directly on the Password field (depending on your iOS version).
6. Enter the updated or correct password in the Password field.
7. Tap Done to save the changes.
8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.

Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.