Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

Question

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

MMG 20

Hi there

Our team has encountered this issue:
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

At the moment, our account (tenant) in the Azure Portal—which we use for Microsoft Ads data collection—has been blocked. We currently have 15 days to restore it; otherwise, the account will be permanently deleted.

How we do get this re-activated?
What may have caused this block?
Additionally could you help clarify what steps we should take to prevent this from happening again?

Thankyou

Shubham Sharma 17,670 Reputation points Microsoft External Staff Moderator

2026-04-29T08:56:30.7566667+00:00

MMG

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -

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Shubham Sharma 17,670 Reputation points Microsoft External Staff Moderator

2026-04-29T08:56:30.7566667+00:00

MMG

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -

Answer 1

Shubham Sharma 17,670 Microsoft External Staff Moderator

MMG

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If this was helpful to resolve your query, please accept the answer and upvote it 👍 to make it helpful for the community.

Thank you for contacting Microsoft Q&A!

MMG 20 Reputation points

2026-04-30T09:26:00.1866667+00:00

Thankyou so much for your help. This issue was dealt with extremely quickly!

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Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

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