outlook emails

Question

I cannot receive any emails. Junk folder or regular inbox does not receive emails

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

I understand that you’re experiencing issues receiving emails.

1. Are you able to send emails successfully?
2. Is the affected email address a personal Microsoft account (for example, @outlook.com or @hotmail.com), or is it a work account (such as your company email address)?

*Send a test email from a different email account to the affected address and check whether it is delivered successfully. If you receive a bounce-back or error message, please copy the full error details and share them with us here.

Alternatively,

Go to https://outlook.live.com/ and sign in with your Microsoft account.

go to Settings > Mail > Forwarding and IMAP.

If your incoming emails are forwarded to another address, click 'Do not Forward'.

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Then, go to Settings > Accounts > Storage.

See if you have enough storage space to send or receive emails.