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Bluetooth problem

Rae Sholley 0 Reputation points
2026-04-30T02:54:26.72+00:00

Why on my setting it says i have Bluetooth but when i click on "new devices" it wont let me do anything

Windows for home | Other | Devices and drivers
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  1. John DeV 164.9K Reputation points Independent Advisor
    2026-04-30T03:31:56.6766667+00:00

    Hi, good day!

    I'll be asking a few questions so I can have a better idea what solutions to provide.

    • When was the last time it worked properly?
    • Have you made any changes to your computer recently?
    • Do you have a built-in Bluetooth capability on your computer?
    • Have you tried the AI suggested solutions?
    • What is the exact make and model of your computer?

    Press Windows key+R to open Run then type: msinfo32

    Press Enter

    Please take a screenshot of the resulting window and post it in your next response.

    I look forward to your update and am happy to continue working with you until the issue is resolved. Please keep me posted by clicking "Add comment" below instead of selecting Yes or No.

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  2. AI answer

    2026-04-30T02:54:47.5033333+00:00

    On Windows, Bluetooth can show as available in Settings even when it is not ready to discover or pair devices. Use these steps to fix the “New devices” list not doing anything:

    1. Make sure Bluetooth is actually turned on
      • Windows 11: Select the Network/Sound/Battery icon on the right side of the taskbar, then ensure Bluetooth is highlighted (on). Or go to Start > Settings > Bluetooth & devices and make sure Bluetooth is turned on.
      • Windows 10: Open Action Center on the taskbar and turn Bluetooth on, or go to Start > Settings > Devices > Bluetooth & other devices and turn Bluetooth on.
    2. Confirm the device is in pairing mode and in range
      • Turn the Bluetooth device on, make sure it is charged, and put it into pairing mode (often by holding a button until a light flashes).
      • Keep it close to the PC and away from USB 3.0 devices that might interfere.
    3. Toggle Bluetooth off and on
      • Go to Start > Settings > Bluetooth & devices (Windows 11) or Start > Settings > Devices > Bluetooth & other devices (Windows 10).
      • Turn Bluetooth off, wait about 10 seconds, then turn it back on.
      • Try Add device / New device again.
    4. Make the PC discoverable / adjust discovery settings
      • Windows 11: Go to Start > Settings > Bluetooth & devices > Devices. Under Device settings > Bluetooth devices discovery, select Advanced so all device types are shown.
      • Windows 10: Go to Start > Settings > Devices > Bluetooth & other devices, select More Bluetooth options, open the Options tab, and check Allow Bluetooth devices to find this PC.
    5. Remove and re-add the device (if it was paired before)
      • Go to Start > Settings > Devices > Bluetooth & other devices (Windows 10) or Start > Settings > Bluetooth & devices (Windows 11).
      • Select the problematic device and choose Remove device.
      • Then use Add device / New device to pair it again.
    6. Run the Bluetooth troubleshooter (Windows 10)
      • Go to Start > Settings > Update & Security > Troubleshoot.
      • Under Find and fix other problems, select Bluetooth, then Run the troubleshooter and follow the prompts.
    7. Restart the PC
      • Select Start > Power > Restart and try adding a new device again after reboot.

    If the “New devices” list still does nothing after these steps, there may be a driver or hardware issue, and using the built-in Bluetooth troubleshooter and Windows Update would be the next actions.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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