How do I fix Error Code 0x800701AA

Question

How do I fix Error Code 0x800701AA

Karen Murphy 5

I am trying to download photos from my camera, and up until recently, I had no issues. Now I am getting a message that quotes Error 0x800701AA, and I am unable to download the photos. How do I fix Error Code 0x800701AA? Thank you.

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Answer 1

Hi there,

Thank you for posting this.

I understand how troublesome it is when photo transfers that previously worked without problems suddenly fail with the error code. Ther error code 0x800701AA indicates that “the cloud operation was not completed before the time-out period expired.” This commonly occurs when Windows is trying to access or copy files that are stored or managed through OneDrive or another cloud-backed location, even when the files are coming from a camera or external device.

Here is what I recommend that you do to fix that:

Pause or disable OneDrive temporarily

Select the OneDrive cloud icon in the system tray.
Go to Settings > Pause syncing.
Try downloading the photos again

Copy photos to a local folder

Create a folder such as c:\temp\cameraphotos
Copy the photos directly into this local folder instead of a synced folder (like Desktop, Pictures, or Documents if they sync to OneDrive).

Check available disk space

Open Settings > System > Storage.
Ensure sufficient free space is available on the drive.

Restart Windows Explorer

Press Ctrl + Shift + Esc to open Task Manager.
Right‑click Windows Explorer and select Restart.

Reconnect the camera

Safely disconnect the camera.
Reconnect it using a different USB port or cable if available.
Ensure the camera is set to file transfer / MTP mode.

If the issue persists, please make sure that windows is fully updated by going to the settings > windows update > check for updates.

Please use this link for additional guidance and reference:

Windows Update: FAQ

OneDrive help & learning

If you found this information helpful, please select “Accept Answer” and consider giving it an upvote. If you have any follow‑up questions, feel free to use the “Comment” option.

Best regards,

Yaj S.

Karen Murphy 5 Reputation points

2026-05-01T02:42:24.5566667+00:00

Hi Yaj, I followed the instructions, but unfortunately, it didn't work. Thank you anyway.
Yaj Maverick Soriano 240 Reputation points Independent Advisor

2026-05-01T16:47:25.32+00:00

Hello Karen,

Thank you for the update.

Since the initial troubleshooting didn’t resolve the issue, Here is what I recommend that you do next:

Reset OneDrive

Press Windows key + R

Enter: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

If OneDrive doesn’t restart automatically, open it manually.

Disable “Files On‑Demand”

Open OneDrive Settings

Go to the Settings tab

Uncheck Save space and download files as you use them

Restart your PC and try the transfer again

Import photos using the Photos app

Open the Photos app

Select Import > From a USB device

Choose the photos and import them to a local folder

Check for file system errors

Open Command Prompt as Administrator

Run: chkdsk /f

Restart if prompted

I hope this information helps

Best regards,

Yaj S.

Answer 2

MUSTAFA SALAH 1,630

Hello Karen,

If you are using (OneDrive), Turn Off OneDrive Sync Temporarily.

Also, you can try disconnect everything and re-connect: Try different us cable or re-check your SD Card on your camera.

Finally, try to sync small amount of photos/videos like (20 ~ 30) per time especially if you are syncing hundreds of meda files.

I hope that helps.

Regards,
Mustafa

Karen Murphy 5 Reputation points

2026-05-01T02:42:53.08+00:00

Hi Mustafa, I followed the instructions, but unfortunately, it didn't work. Thank you anyway.
MUSTAFA SALAH 1,630 Reputation points

2026-05-01T11:40:52.9866667+00:00

Hi Karen,

I am so sad for that.

Can you please share more information about the issue (When it happened? is it only with one device or other devices too? the error message comes from what application?)

I suggest using (Photos App) and hit Import option:

Otherwise, Check if you have sufficient space -->

Maybe try to get the SD-Card from the camera and insert it directly to your Laptop or by using SD-CARD to USB adapter?

I hope that helps or share a clue on the root cause of that issue.

Thanks for your update
Karen Murphy 5 Reputation points

2026-05-04T05:44:55.9366667+00:00

Hi Mustafa, thank you for your help. I was able to move all my photos from my camera to the cloud.
MUSTAFA SALAH 1,630 Reputation points

2026-05-04T20:49:53.7933333+00:00

Good Work👏

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How do I fix Error Code 0x800701AA

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