didnt recieve e-gift card

Question

I Bought Microsoft office from Costco. It came with a $25 gift Card have not receive it?

Answer 1

The e-gift card that comes with a retail purchase (like Microsoft Office from Costco) is handled by the retailer or by the specific promotion, not by general Microsoft account or gift card mechanics. The context only covers how to redeem a Microsoft gift card once it is received and the general terms for Microsoft gift cards and account balances.

Based on the provided information, the next steps are:

1. Check the purchase receipt and any confirmation email from Costco for details about the $25 gift card promotion (delivery time, where it is sent, and any conditions).
2. If there is no code or delivery information, contact Costco customer service with your proof of purchase and ask them to issue or resend the promotional Microsoft gift card.
3. Once the code is received, redeem it to a Microsoft account by going to the official redeem page and entering the code, as described in the Microsoft guidance for gift cards.

After redemption, the balance can be used in Microsoft Store online, on Windows, or Xbox for eligible products.

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References:

• Redeem a gift card or code to your Microsoft account
• Microsoft gift cards terms and conditions