I cannot receive or send emails using Microsoft Outlook

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I cannot receive or send emails using Microsoft Outlook

Stephen Lumb lumb 0

My Outlook email account has failed: Yesterday when attempting to sign into my Outlook Account I request a verfication code to be sent by text to my phone - I received a message stating this facility was not available. Today when attempting to access my Outlook account using the headline steps: settings; apps; outlook; accounts, no accounts were shown - yesterday 3 accounts were correctly shown. There appears to be a major issue with the Outlook system, including the display of account options. Despite a large nunber of attempts, I cannot get into my Outlook Account. Can you please explain the problem - I understand that there may be 'Tenant' issues that only Microsoft can deal with.

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Jeronimo Fuerte 40,440 Independent Advisor

Hi! Sorry to hear that you are having trouble with this. This thread is tagged as Outlook on the web, but from your description it seems the issue may be related to a mobile device. If that is the case and you are using iOS/iPadOS, Microsoft is currently investigating some service-side issues affecting access to Outlook and Hotmail accounts through the default iOS/iPadOS Mail app.

You can try the troubleshooting steps available in this Microsoft article:

https://support.microsoft.com/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7

You can also check the current Microsoft service status here:

https://status.cloud.microsoft/

Please review the troubleshooting options listed there and let me know if the issue continues after trying them.

Stephen Lumb lumb 0 Reputation points

2026-05-01T06:37:52.0766667+00:00

Hi Jeronimo, Thanks for your response. I've got this problem on both an iPhone and an iPad. My conclusion is that it is system rather than a device-specific problem. Question Is Microsoft encountering problems interfacing between the Apple and Microsoft operating systems, or.... is it something specific to the Microsoft infrastructure - I've seen several references to 'Tenant Hosting'. Do you have a definitive answer and timescale to the resolution of this problem. Thanks for your help.
Jeronimo Fuerte 40,440 Reputation points Independent Advisor

2026-05-01T17:20:11.6766667+00:00

I do not have access from this community forum to Microsoft’s internal incident data, affected-account list, or a confirmed resolution timescale. Also, “tenant” normally refers to Microsoft 365 business/organization environments, so if this is a personal Outlook.com/Hotmail account, it is related to Microsoft account authentication rather than something you can resolve through a tenant administrator.

For the latest status, the only official public place to check is the Microsoft service status page.

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I cannot receive or send emails using Microsoft Outlook

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