Hi Jean,
Let me gather a few details to understand your issue. Please attach a screenshot of the blocking message.
To attach a screenshot, see below:
- Press Windows key + Shift + S together on the keyboard. The screen will dim with overlay. Drag the pointer to take a screenshot.
- The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.
Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.
I’m eager to hear back and work together to find a solution.