email verification

Question

hi dear Microsoft team my name is [Moderator note: Removed PII] and i am AI developer and i have a issue with my phone number verification please help me please add my number is [Moderator note: Removed PII] in my email [Moderator note: Removed PII]@gmail.com thanks you in advance.

Answer 1

Hi my name is usman ghani

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I understand you’re having trouble verifying your phone number and would like it added to your Microsoft account.

To avoid repeating the Q&A Assist suggestions, could you please let me know whether you’ve already those steps yet? If so, what happened?

Just to make sure I guide you correctly, could you please confirm:

• Are you currently able to sign in to your account, but the phone verification fails, or are you unable to sign in at all?

Please kindly note that Microsoft Support cannot add or verify a phone number on your behalf. For security reasons, phone numbers must be added only by the account owner while signed in.

1, If you can sign in:

• Sign in to Manage how you sign in to your account page via https://account.live.com/names/manage
• Select "Add phone number" and follow the prompts to complete the verification

2, If you cannot complete verification to sign in, the issue may be related to: a temporary block from repeated attempts, or an unavailable/unreachable verification method.

Please feel free to let me know how it goes so I can guide you further. I truly appreciate your time and understanding.

Answer 2

Phone numbers cannot be added to a Microsoft account by support or on behalf of the account owner. The number must be added personally while signed in to the account.

To add a phone number as a sign-in or verification method for a Microsoft account:

1. Sign in to the Microsoft account “How you sign in” page:
   • Go to the Edit account info page: https://account.live.com/names/manage
2. Select Add phone number.
3. Follow the on-screen instructions to add the mobile phone number as an alias.

Notes from the documentation:

• VOIP numbers cannot be added as a way to sign in or get verification codes.
• Verification codes are sent only to email addresses or phone numbers that have been added to the account as security info.

If there are problems receiving verification codes by SMS (for example, “We cannot send a text message to this number”):

• Avoid making excessive or repetitive code requests, as this can cause a temporary block.
• Be aware that Microsoft may temporarily block sending codes if unusual activity is detected or if there is heavy compromised traffic from the region. These issues resolve automatically after some time.
• Ensure a valid mobile number (not VOIP) is used.

If access to existing security info is lost (old phone/email):

• When prompted during sign-in, choose I don't have any of these and follow the prompts to update security info.

If a verification code is needed by email instead of SMS:

• Codes are sent to the email addresses listed on the account as security info. If codes are not arriving, see the troubleshooting steps in the verification code issues article.

For work or school accounts (if applicable):

• Sign in to https://myaccount.microsoft.com, go to Security info → Add method → Email or Phone, and follow the prompts to add or verify methods. Some changes may require contacting the organization’s admin.

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References:

• How to add an email address or phone number to your Microsoft account
• Troubleshoot Microsoft verification code issues
• Microsoft account security info & verification codes
• Common problems with two-step verification for a work or school account
• Set up an email address as your verification method