Unexpected error on Microsoft Learn page

Question

Hi Team,

I am trying to access a Microsoft Learn page, but I am getting an "Unexpected error" message.

Details:

• Error: Unexpected error (ERROR_VUE_WIDE_BLOCK)

Page URL: https://learn.microsoft.com/en-gb/unexpected-error?s=ERROR_VUE_WIDE_BLOCK

Device/Browser: [e.g., Chrome on Windows]

I have already tried:

Refreshing the page

Using incognito mode

Clearing cache

But the issue still persists.

Could you please help me resolve this issue?

Thank you

Answer 1

There is something wrong with you account. Contact Pearson Vue support:

https://learn.microsoft.com/en-us/credentials/support/help

Answer 2

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 3

Hi Shahid Khan,

Are you tried with any other browser like Microsoft edge, firefox, safari.

please try and confirm.

Thanks.