This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 39%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Is anyone familiar with the following notification email? It is warning me that I need to do something about my storage capacity. Is it legitimately from Microsoft or is it a scam?????
Your personal account is currently frozen because you’re 1.58 GB over your storage limit of 5 GB. Your files are still there. However, your cloud storage will be deleted on or after 8/7/2026 12:00:00 AM unless you remove files you don’t need or upgrade your account.
While your account is frozen, you will not be able to:
If your cloud storage is deleted, you won’t be able to retrieve any previously saved files or send any emails.
A family of Microsoft word processing software products for creating web, email, and print documents.
Hi! Let me help you.
When you log in directly to OneDrive (not via email), do you actually see a storage limit warning?
Does your storage usage show that you are over 5 GB?
Does the sender domain exactly match @microsoft.com or something different?