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Question

Setting up additional account on existing computer

Answer 1

Hi!

Where do you want to add this account and for what purpose?

For example, do you want to add another account in the Outlook app? Or do you want to add another account in Windows itself? Microsoft 365 or Office (Word, Excel)?

Or do you want to create a new user using another account?

Please provide more details so I can give you a more accurate answer.

Answer 2

To set up an additional account on an existing computer, follow the steps for the specific Microsoft app or service being used. Below are common scenarios based on the provided information.

Add an additional email account in Outlook (with a screen reader)

1. In the messages list or Inbox, flick left until "Expand the folder menu" or "Open navigation drawer button" is announced, then double-tap the screen to open the Navigation pane.
2. Flick right until "Add a new email account button" or "Add account button" is announced, then double-tap.
3. Flick until "Add email account" / "Add account" is announced, then double-tap.
4. When "Enter your email" or a text field is announced, type the email address of the account to add.
5. Flick to "Add account" or "Continue button" and double-tap.
6. When prompted, enter the account password or accept the provider’s terms:
   • Flick left/right to move between fields and buttons.
   • Double-tap to activate the on-screen keyboard and type the password.
7. Flick to "Sign in button" and double-tap. Focus returns to Settings when the account is added.

Set a default email account in Outlook

1. In the messages list or Inbox, flick left until "Expand the folder menu" / "Open navigation drawer button" is announced, then double-tap.
2. Flick right until "Settings button" is announced, then double-tap.
3. In Settings, flick right until "Mail" or "Email button" is announced, then double-tap.
4. Flick right until "Default account" (followed by the current default) is announced, then double-tap.
5. Flick through the list of accounts until the desired account is announced, then double-tap to set it as default.

Add another OneDrive account on Windows (same computer)

On a Windows computer, multiple work or school OneDrive accounts can be added, plus one personal OneDrive account.

1. Install and set up OneDrive for Windows if not already done.
2. Use the OneDrive client to add another work or school account (multiple are supported). Only one Personal OneDrive account is allowed.
3. After setup, OneDrive folders appear in File Explorer as:
   • OneDrive – Personal for the personal account.
   • OneDrive – [CompanyName] for each work or school account.

Talk with a Microsoft representative

To speak with a live Microsoft support representative, use one of these options from the context:

1. Use the Get Help app on Windows:
   • In the Windows search bar, type "Get Help" and open it.
   • Type "Chat with an agent" and press Enter.
   • Select Contact support at the bottom.
   • Choose the product or service and follow the prompts to connect with a live agent or select Call me back and provide contact details.
2. Alternatively, use the customer service phone numbers listed on the Microsoft Support "Customer service phone numbers" page to call support directly.

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References:

• Use a screen reader to set up your email account in Outlook
• Use a screen reader to set up your email account in Mail
• Sync your computer's files and folders with OneDrive
• I need to talk to someone!! - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A