Hardware program is deactivated

Question

My Partner Center account is verified, but Hardware program is deactivated and no workspace is available. I cannot create any support request. This is blocking driver submission.

Answer 1

Because the Hardware program and its workspace are controlled by Partner Center enrollment, roles, and verification, the following checks and actions are required:

1. Confirm account verification and program enrollment
   • Go to Partner Center → Settings (gear) → Account settings → Legal info and verify that the Developer programs → Hardware enrollment is fully verified/authorized, not pending or rejected.
   • If verification is still in progress or rejected, hardware functionality (including creating hardware submissions) will remain blocked until verification completes.
2. Check that the correct workspace is available
   • In Partner Center, verify that the Hardware developer programs workspace is present. If it is missing, it is either not enabled for the organization or the signed‑in user lacks the required access.
3. Verify roles and access for the signed‑in user
   • In Partner Center, select Settings → Account settings → My access.
   • Under Request access and help, confirm that:
     • The organization has access to Hardware developer programs.
     • The signed‑in account has been granted the appropriate role (Owner/Manager for Developer programs, including Hardware) by someone already in that role.
   • If the role is missing, contact one of the listed Owner/Manager contacts shown under My access and request they assign the necessary permissions.
4. Ensure the correct credentials/tenant are used
   • Confirm that sign‑in is with the business/organization account associated with the verified Partner Center tenant, not a personal Microsoft account with the same email alias.
5. If Hardware remains deactivated and no workspace/support is available
   • Use the documented Windows developer support path for hardware dashboard issues:
     1. Go to Windows developer support.
     2. In Non-Technical Support – Dashboard, select Ask Copilot.
     3. Sign in with the Partner Center account.
     4. Provide the validation code and describe that the Hardware program is deactivated and no workspace/support entry is available, blocking driver submission.
   • If Copilot cannot resolve, it will provide a link to open a support ticket specifically for Partner Center dashboard issues.

These steps ensure that the Partner Center account is fully verified for the Hardware program, the correct workspace and roles are enabled, and that an official support path is available even when the in‑portal support entry is not visible.

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References:

• Verify your account information when you enroll in a new Partner Center program
• Pages, capabilities, offers, or benefits aren't appearing in Partner Center
• Get around Partner Center
• Support for Partner Center dashboard
• Create a new hardware submission
• Hardware dashboard API