token non found

Question

Hi! Im trying to setup my Microsoft 365 in my Mac but an tokennonfound error appears, what should I do?

Answer 1

I think it may just be a dead office token on ur mac…u can search “office” in Keychain to delete the Identities Cache, then use Go→Go to Folder and paste that path to drop the IdentityCache* files and sign in clean.

Answer 2

Hi, I'm John! I will help you with this.

Are you able to see your Microsoft 365 subscription under the Services & subscriptions page here: https://account.microsoft.com/services (make sure you’re signed in with the same Microsoft account you used to activate Office)?

If you can see it there, please follow these steps below.

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If you haven't already, I’d suggest is to uninstall any existing Office apps on your Mac to avoid conflict:

• Here are the steps: https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services again.
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft 365 subscription and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.