Lost Files

Question

I uninstalled MacAfee yesterday and also lost files from my desktop and my downloads.

I have contacted Mcafee this morning and they say they would not have removed files and that it must be windows

I have been on to Microsoft chat this morning and they cant find the files they recommended going onto OneDrive live as they have advanced tools but I got an error code 503 can someone from one drive please take remote control and try to recover my files please

Answer 1

Uninstalling McAfee using the normal method or using the McAfee removal tool should not delete any of your personal files, did you check the recycle bin to see if your missing files are in there.

This forum is a public user to user forum, no-one here is allowed to remote access into your PC.

1

You may be logged into a temporary account, even though it may not seem so.

Before you do anything or move any files around

Restart (not shut down) your PC 4 times, each time let your PC get to the Desktop before the next restart, this will fix this issue a lot of the time.

Otherwise:

Open Windows File Explorer

Navigate to C:\Users

Do you see two user folders that look like yours?

Open those folders and check inside the Downloads and Desktop folders. and see if your files are there

If your files are there:

NOTE VERY IMPORTANT: Do Not copy your files into the Temporary profile you are currently in, when the situation is corrected, your files will be deleted with the Temporary Profile and will not be recoverable !!

2

If you are still not able to find the missing files.

Click your Start Button, type regedit and hit Enter to open the Registry Editor.

Click View and make sure 'Address Bar' is turned on.

Paste this into the Address Bar at the top and hit Enter.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Please provide a screenshot of that Registry Editor page.