phone number has changed

Question

the phone number associated with my account has changed. what to do.

Answer 1

Hey there! Nice to meet you!

Just to clarify, your recovery phone number was changed and replaced with an unfamiliar phone number/email?

Or do you mean you are being asked to verify your account, and you are unable to verify or change your password because you can't access your outdated recovery phone number?

Best regards,

Darhyl

Answer 2

To update the phone number associated with a Microsoft account used for Outlook.com:

1. Go to the Manage how you sign in to Microsoft page: https://account.live.com/names/manage and sign in with the Microsoft account.
2. Under Your info / Account aliases, choose Add phone number.
3. Enter the new phone number and follow the prompts to verify it (a code will be sent to the new number).
4. After verification, if desired, select Make primary to make the new phone number the primary alias.
5. Select Remove next to the old phone number to delete it from the account. A different email or phone alias must exist before removing the old one.

If the old phone number is already associated with another Microsoft account and needs to be moved:

1. Sign in to the account that currently has the phone number at https://account.live.com/names/manage.
2. Select Remove next to that phone number (ensure another alias exists on that account).
3. Sign out, then sign in to the target account and use Add phone number to add and verify the number.

If a message appears saying the phone number is already used or already a Microsoft account, use the on-screen options such as Sign in, Sign up, or Transfer number and follow the prompts to move the number to the correct account.

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References:

• Change the email address or phone number for your Microsoft account
• Change your phone number or email address in Microsoft Teams Free
• I received a "This phone number has already been taken" message
• Help with "phone number is already used" in a Microsoft account