Unable to deploy Claude for Excel add-in through Admin console

Question

I am trying to enable the Claude for Excel add-in for my org and when I go to setttings > Integrated apps > Get apps and choose Claude for Excel, I constantly get a deployment error: "We are unable to initiate the deployment. To deploy the app, go to the website where it is hosted." I have tried nearly everything and obviously ensured all settings are correct.

Answer 1

Hi @Sergio De La Garza,

According to your concern, the error message you are experiencing is considered as a by-design behavior for AppSource SaaS-category apps by Microsoft refer to Integrated Apps deployment from AppSource fails for SaaS category apps - Microsoft Support.

Therefore, to enable Claude for Excel, you should not use the generic Integrated apps > Get apps path but to use Office add-in deployment path. This is the detailed guidance:

• Sign in to Microsoft 365 Admin Center and navigate to Settings > Org Settings > scroll down to find "User owned apps and services" > ensure the option "Let users access the Office Store" is toggle on.

• Then go to Settings > Integrated Apps > choose Add-ins

• Then select Deploy Add-in > Choose from the Store > search for Claude for Excel > Add > Deploy to your organization/specific users
• After installation, the users can open Excel and activate the Claude add-in

For more detailed information, please refer to the official guide in Use Claude for Excel | Claude Help Center

(This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

Please understand that my initial response does not always resolve the issue immediately. However, you can try these steps and let me know if it works for you. If not, we can work together to figure out a solution.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.    

Thank you for your understanding and cooperation. I'm looking forward to your reply.

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Answer 2

Hello,

have you been able to find a solution for this? I am experiencing the exact same issue.

Answer 3

I am having the same problem. If I go to https://admin.cloud.microsoft/?#/Settings/AddIns this is what i see - nowhere to add anything. I did do the Org setting step. What next?