Acces to @Microsft subscription opened by a deceased colleague,

Question

i need assistance with access to a subscription owned by a deceased person so that i will pay and keep the subscription running.

Answer 1

This forum is just a user to user forum, no-one here has any account access, Microsoft treat account very seriously, they indicate accessing any services belonging to a Microsoft account after someone has passed is basically a legal process that must be entered into, they provide that information on this link.

https://support.microsoft.com/en-us/account-billing/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died-ebbd2860-917e-4b39-9913-212362da6b2f

If that subscription is still active, if you are unable to access the account, the best option would be to contact Microsoft Support to ask them if they can cancel the subscription and then take out a new subscription, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option