How to Check IOS logs in Azure,

Question

User is saying they are accessing the application , but we cannot see the logs, So could you please help us to check the IOS logs in Azure.

Answer 1

For iOS devices, logs are not viewed directly in Azure. Instead, collect them on the device or from the app, then upload or share them for analysis. The exact steps depend on what needs to be troubleshot.

1. Collect Intune App Protection (MAM) logs from iOS apps If the issue is related to Intune App Protection policies (e.g., data protection, access requirements), review the client app protection logs. The logs expose settings such as:

• Access requirements (for example AuthenticationEnabled, AppPinDisabled, AccessRecheckOnlineTimeout)
• Data protection controls (for example ClipboardSharingLevel, AppSharingToLevel, ManagedLocations)
• Conditional launch rules (for example MinOsVersion, MaxOsVersion, MinimumRequiredDeviceThreatProtectionLevel)

These values map directly to the Intune App Protection Policy configuration and help verify that the correct policy is applied on the iOS device. After collecting the logs from the app (typically via an in-app “Send logs” or similar option), upload them to your support channel or copy them off the device for review.

2. Collect Microsoft Authenticator / SSO Extension logs on iOS If the issue involves Microsoft Entra SSO or sign-in on iOS, use the Microsoft Authenticator app to export SSO extension logs:
3. Open the Microsoft Authenticator app on the iOS device.
4. Select the menu button in the upper-left corner.
5. Select Send feedback.
6. Select Having trouble.
7. Select View diagnostic data.
   • If working with Microsoft Support, use Send here to upload logs and obtain an Incident ID.
8. Select Copy all to copy the diagnostic logs to the clipboard, then paste them into an email or another app to store or forward them.

These logs can then be correlated with Azure sign-in logs and Intune logs in Azure Monitor or Microsoft Entra ID reporting for end-to-end troubleshooting.

3. General iOS logging for Microsoft apps For some Microsoft apps on iOS, logging is enabled in the app’s own settings and then uploaded:

• In the app’s Settings screen, under Other, enable Logging.
• For sign-in issues, use Upload Sign-In Logs and choose when to upload (Always/Never/Ask Me).
• To send error logs to a support team, use Send Log files from within the app and follow the prompts.

Once collected, these logs can be analyzed alongside Azure-side logs (for example, Microsoft Entra sign-in logs or Intune device/app logs) to understand why activity is not visible in Azure.

If logs are still not visible in Azure after collecting them on iOS, verify that:

• The relevant Azure/Intune diagnostic logging is enabled (for example, Azure Monitor diagnostic settings for the service in question).
• The device is correctly enrolled or targeted by the Intune policy.
• The app is using the managed account/profile that is governed by Intune/App Protection.

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References:

• Review Client App Protection Logs
• Troubleshooting the Microsoft Enterprise SSO Extension plugin on Apple devices
• Set general options for your iOS device