Microsoft subscription not being recognized

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Microsoft subscription not being recognized

Sarah Hall 0

Hello,

I was automatically charged through apple for my microsoft 365 subscription, and now microsoft is not recognizing I have a renewed subscription. How can I get microsoft to recognize my subscription has been renewed/paid for?

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3 answers

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Answer 1

kagiyama yutaka 3,605

I think office just kept a stale apple‑ID sub‑token, so the renew never showed…open Word on that Mac with the ID u paid on and tap “Restore Purchases” once — it forces a clean token reload.

Sarah Hall 0 Reputation points

2026-05-08T00:05:08.7133333+00:00

Unfortunately there is no restore purchases option.
kagiyama yutaka 3,605 Reputation points

2026-05-08T00:24:32.6233333+00:00

Thanks for the update — u r likely running the direct‑download Office build, which can’t read Apple’s subscription token, so “Restore Purchases” never appears. Remove it once and reinstall Word from the Mac App Store with the Apple ID u paid with; the renewed token attaches instantly.

Answer 2

Kayece Jan Mae Amizola 15,025 Independent Advisor

Hi,

Please wait at least 24 hours after your subscription has been renewed. To check the status, close the app, remove it from the running background, and then reopen it.

If you still receive the same message after 24 hours, log out of your account, close the app completely, and remove it from the running background. Then reopen the app and sign in again using the same account where the subscription is active. This will refresh your account on the device and help ensure the subscription is properly updated.

If you need more assistance, please let me know.

Stay Safe!

Sarah Hall 0 Reputation points

2026-05-08T00:06:34.1433333+00:00

Unfortunately that didn't work. At this point I am trying to cancel and refund the pre bought through Apple so I can get it directly from Microsoft
Kayece Jan Mae Amizola 15,025 Reputation points Independent Advisor

2026-05-08T00:23:42.3333333+00:00

I see. Thank you for your response. You may try to contact Microsoft Support as recommended if the solutions given do not work.

If you decide to cancel and refund the Microsoft 365 on the Apple platform, you may cancel and request a refund through the Apple Store app. After being refunded, you may directly purchase the subscription through the link below.

https://www.microsoft.com/en-us/microsoft-365/buy/compare-all-microsoft-365-products

Answer 3

Follow these steps to get the renewed Apple subscription recognized by Microsoft 365 on Mac:

Confirm the Apple subscription is active
- On the Mac, open the App Store or go to the Apple subscriptions page (see Apple’s guidance at https://support.apple.com/HT202039).
- Verify that the Microsoft 365 subscription is listed as active and that the renewal charge just taken by Apple appears there.
Fix the “not recognized” state in Office for Mac If Office shows errors like payment or subscription issues (for example, error code 1007 or similar):
1. Confirm again that the Microsoft 365 subscription is active in the Apple subscriptions page.
2. Follow the steps in the “Restore previous purchase for Office for Mac” article referenced here: Restore previous purchase for Office for Mac. This forces Office to re‑read the purchase associated with the Apple ID and sync it with Microsoft.
3. If the subscription has actually expired in Apple, renew it there first, then repeat the restore steps.
If the problem persists
- If Office still does not recognize the renewed subscription after confirming it is active in Apple and restoring the purchase, contact Microsoft Support for further investigation, as recommended in the Office for Mac payment error guidance.

References:

Office for Mac payment error code1007

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Microsoft subscription not being recognized

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