Microsoft Learn Challenge Progress Not Updating.

Question

Hello,

I completed all modules in the challenge collection, but the leaderboard still shows only 5/9 modules completed.

The following modules are marked as completed, but they do not show the green “Module assessment passed” label:

• Introduction to Linux on Azure
• Migrate on-premises workloads to Azure

Because of this, my challenge progress does not update correctly.

I already verified the modules and refreshed the challenge page, but the issue still remains.

Answer 1

Challenge progress and leaderboards in Microsoft Learn can take some time to refresh, and there are known issues where completed modules or assessments do not immediately reflect as passed or update the challenge status.

Since the modules are already marked as completed and the page refresh did not help, use these steps:

1. Confirm sign-in and profile
   • Ensure the modules were completed while signed in with the same Microsoft Learn profile that joined the challenge.
   • If multiple accounts are used, verify the correct profile under the Microsoft Learn profile page.
2. Allow for refresh delay
   • The leaderboard and “where you stand” sections can take a few hours to refresh after module completion. Progress might not register right away; refresh the page after some time.
3. Check for common Learn issues
   • If progress or badges are not updating, try:
     • Using a different browser.
     • Clearing browser cache/cookies.
     • Using a private/incognito window.
4. If the issue persists, contact support
   • For issues with Cloud Skills/AI Challenges or challenge progress not reflecting correctly, contact the support alias listed on the challenge page. Include:
     • The challenge URL.
     • The Microsoft Learn profile username.
     • The list of modules completed and screenshots showing completion.

This ensures the challenge support team can manually investigate and correct the challenge progress and leaderboard status.

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References:

• Microsoft Credentials AI Challenge Sweepstakes Frequently asked questions
• Troubleshooting common training issues in Microsoft Learn