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Merging of historical Microsoft certification records and IDs must be handled by Certification Support.
Use the dedicated certification support channel and provide all relevant identifiers so support can locate and consolidate the records, for example:
- Old MCP ID (MCP#6661943)
- Old Candidate ID (SR5456254)
- Current Candidate ID (MS0429325042)
- Current Learn Username and the account used for recent exams
Start by going to Certification Support and opening a case so the support team can investigate and, where possible, align all certifications under a single profile/dashboard:
- Certification Support: https://learn.microsoft.com/en-us/credentials/support/help
If there are multiple Learn profiles involved, profile data can be merged as long as only one profile contains a personal Microsoft login account. Merging:
- Combines learning progress, credentials, and transcripts into a single profile.
- Keeps all existing login accounts usable.
- Cannot be undone.
To trigger a Learn profile merge:
- Sign in to the Learn profile that should become the primary profile.
- Go to login account management and choose “add login account.”
- Add the other login account; if it is tied to another Learn profile, this will trigger a merge and bring its contents into the signed-in profile.
For any issues with legacy MCP IDs or very old exams (such as those from 2007), contact Certification Support directly so they can manually align the historical records with the current profile.
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