Billing subscription still using wrong card

Question

Hi

I had to change my card details and on have updated this on my account and removed my old card but it keeps trying to take my storage costs from that card which is now defunct. How do I sort this out please.

Answer 1

Hello Emma, good day and thanks for your question. I understand that the payment method on your account is already removed but you are still prompted that it will be used as a payment.

If this is confirmed that it is removed, this looks to be system related and you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.