Azure bill Problem

Question

i subscribe to DDoS Plan and Azure Firewall by mistake
how to contact the support for removing the cost of this plans on my current bill

Answer 1

Hello Muhammad Osama,

Kindly create a support ticket using below steps.

For queries related to payment or billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click link Contact Microsoft Support to navigate to support ticket page.

Type billing.

In Contact Support, create support request.

Fill in Problem description.

Click Next button in Recommended Solution.

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

Click Review+Create and click Create button.

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Let me know if you have further questions we would be happy to help you!!

Reference:

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Answer 2

To request removal of DDoS Protection and Azure Firewall charges, create a free Azure billing support request and work with the billing team.

Follow these steps in the Azure portal:

1. Go to Help + support
   • Open the Azure portal: https://portal.azure.com
   • In the left menu, select Help + support.
2. Create a new billing support request
   • Select New support request.
   • For Issue type, choose Billing (or enter “billing” in the box and select it).
   • Select the subscription where DDoS and Azure Firewall were enabled.
   • Continue through the wizard, filling in:
     • Summary: e.g. “Accidental subscription to DDoS Plan and Azure Firewall – request credit/refund.”
     • Problem type/subtype related to unexpected charges.
     • Additional details: explain that DDoS Plan and Azure Firewall were enabled by mistake, when they were created and deleted, and that you are requesting removal/credit of those charges.
3. Submit the request
   • Complete the Additional details and Review + create steps and submit.
   • Billing and subscription support is available 24x7 and is free, so a billing engineer will contact you to review the charges and possible credits.

Optionally, before or in parallel with the ticket, use Cost Management + Billing → Cost Management → Cost analysis to confirm which resources (DDoS Plan and Azure Firewall) generated the charges, and include screenshots or details in the support request.

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References:

• Cost Management + Billing frequently asked questions (FAQ)
• Manage costs and billing for your Azure resources
• Fraud Charges - Microsoft Q&A
• How to locate a hidden firewall? - Microsoft Q&A