Email login

Question

I can login to my outlook account but not my email

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Where are you signing in from? Is it on a Windows PC, phone, or tablet?
2. Also, does the same issue happen on all devices, or only on one device?
3. When you try to access your email, what exactly happens? Any error message?

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Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Click "Add comment" to let me kno

Answer 2

Try these steps in order:

1. Confirm sign-in to Outlook.com
   • Go to the Outlook.com/Hotmail sign-in page and sign in with the same Microsoft account that works elsewhere.
   • If sign-in fails there, use the account troubleshooter: Open account troubleshooter.
2. Check for sign-in or security issues
   • If sign-in is blocked or shows unusual activity, follow the prompts to verify identity.
   • If still unable to sign in, use the Microsoft account sign-in helper: Microsoft account sign-in helper.
3. Verify mailbox access vs. account access
   • If the Microsoft account signs in but email still does not load (errors in Outlook on the web), the mailbox may be disabled or blocked.
   • In that case, contact the account’s administrator or support for mailbox checks and re-enabling, then try Outlook on the web again.
4. Check storage and sync
   • If Outlook.com opens but email does not send/receive, verify that cloud storage is not full using the mailbox storage page linked from the article.
   • If only one device has issues, remove and re-add that device or account as described in the sync guidance.

If the problem persists after these steps, use the account troubleshooter and sign-in helper again and follow any remediation steps they provide.

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References:

• How to sign in to Outlook.com
• Can't send or receive email in Outlook.com