Change password

Question

How do I change password for my Microsoft log in

i can’t sync up my Microsoft account with my authenticity app

Answer 1

To change the password for a Microsoft account or a work/school account and help with Authenticator setup, follow the path that matches the type of account being used.

1. If this is a personal Microsoft account (Outlook.com, Xbox, etc.)

1. Go to https://account.microsoft.com and sign in with the current password.
2. If already signed in, go to Security, then select the Change Password link at the top of the page.
3. Enter the current password, then enter and confirm the new password.
4. Select Save.

If the current password is not known, use Reset your Microsoft account password instead of the steps above.

After the password is changed, open Microsoft Authenticator and add the account again if needed:

• In Authenticator, choose to add a personal Microsoft account and follow the sign-in prompts with the new password.

2. If this is a work or school account (Microsoft Entra / Microsoft 365 from an organization)

A. Change the password in a browser

1. Go to the My Account portal: https://myaccount.microsoft.com and sign in with the work or school account.
2. Select Password from the left navigation pane or select Change password from the Password block.
3. Type the old password, then create and confirm the new password.
4. Select Submit. The password will be changed and sign-in will be required again.

B. Change the password from Microsoft Authenticator on Android (if enabled by the organization)

1. Open the Microsoft Authenticator app and select the home page for the work or school account.
2. Select Change password.
3. After successful sign-in, update the password on the Change password page.

If the account is not syncing with Authenticator:

• Make sure the password change has completed using the steps above.
• In Authenticator, remove the problematic account and add it again, then sign in with the new password.
• If the organization manages the account, contact the organization’s IT support if Authenticator still cannot be set up.

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References:

• Change your work or school account password
• Change your Microsoft account password
• View your work or school account sign-in activity from My Sign-ins