"Restart" doesnt work

Question

Hello, my problem is, that "restart" doesnt work. It looks like it almost shuts off, screens go black but lights in pc are still on, and its stuck at that point, if i dont force the shutdown with power button.
I took a look into even viewer and the error that occured the most, was 7000 source:Service Control Manager
i tried to to check drivers, i have a AMD Ryzen 5 7500F with the latest driver.
I wanted to look at AMD Master, but it always tells me Error: 127
sc start AMDRyzenMasterDriverV31 gives me the Error 577.
My PC isnt really old, idk what to do :D

Edit: Also during "restart" the dram led on the mainboard stays orange. Normal shutdown and boot works tho.

Answer 1

The symptoms indicate a system-level problem with shutdown/restart, which can be caused by drivers, services, or underlying Windows issues. Start with the standard Windows 11 troubleshooting steps for repeated restart problems, then address the AMD Ryzen Master driver separately.

1. Basic Windows 11 restart/BSOD troubleshooting Follow these steps in order:

1. Remove any recently added hardware

• If any new internal hardware (RAM, GPU, SSD, etc.) was added shortly before the issue started, shut the PC down fully, remove that hardware, and test restart again.

2. Boot into Safe Mode and test restart

• Start Windows 11 in Safe Mode as described in Start your PC in safe mode in Windows 11.
• In Safe Mode, try Restart from Start > Power > Restart.
  • If restart works in Safe Mode, the issue is likely a third‑party driver, service, or overclocking/monitoring tool (including AMD Ryzen Master or similar utilities).

3. Check Device Manager for driver issues

• Right‑click Start > Device Manager.
• Look for any devices with a yellow exclamation mark (!).
• For each such device:
  • Right‑click > Update driver.
  • If that does not help, right‑click > Disable device or Uninstall device, then restart and let Windows reinstall the driver.

4. Ensure enough free disk space

• Make sure the system drive (usually C:) has at least 10–15% free space. Low free space can cause system instability and shutdown/restart issues.

5. Install latest Windows 11 updates

• Go to Start > Settings > Windows Update.
• Select “Check for updates” and install all available updates.
• After updates, test Restart again.

6. Use Recovery options if problem persists

• If restart still hangs, use Windows 11 recovery options:
  • Start > Settings > System > Recovery.
  • Use a System Restore point (if available) from before the problem started.
  • If needed, use “Reset this PC” with “Keep my files” to repair Windows while preserving personal files. This will remove apps and settings but can fix deep system issues.
  • See Recovery options in Windows 11 for the available paths.

2. AMD Ryzen Master / AMDRyzenMasterDriverV31 errors The AMDRyzenMasterDriverV31 service errors (Error 577, Error 127 in Ryzen Master) indicate the driver/service is not loading correctly, which can contribute to instability:

• In Safe Mode or normal mode:
  1. Uninstall AMD Ryzen Master from Apps > Installed apps.
  2. Restart the PC and test if Restart now completes normally.
  3. If restart works after uninstall, download and reinstall the latest compatible Ryzen Master version for the Ryzen 5 7500F from AMD’s site, then test again.
• If the service still fails to start after reinstall and restart problems continue, leave Ryzen Master uninstalled while using the Windows recovery options above.

3. If restarts still hang after all steps

• If Safe Mode, driver cleanup, Windows Update, and Reset/Recovery options do not resolve the issue, the problem may be deeper (firmware/BIOS, hardware, or a corrupted installation beyond repair). In that case, a full clean reinstall of Windows or vendor reimage (similar to the “reimaged drive” solution in the context) is typically required.

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References:

• Troubleshooting Windows unexpected restarts and stop code errors
• Plethora of issues relating to windows and possibly security. - Microsoft Q&A
• System will not start after failed Asus update - Microsoft Q&A

Answer 2

1

Open the old Control Panel (not the settings app)

At the top of the old Control Panel, set view to icons

Open Power Options

On the left, click 'Choose what the power buttons do'

At the top right, click 'Change settings that are currently unavailable'

Under 'Shutdown settings' disable 'Turn on fast startup'

Save that and close Control Panel

Then check if that resolves the problem.

2

If that does not resolve the problem, the best option is to completely remove the current AMD graphics driver using the widely available free DDU utility, then restart your PC and go to the AMD website to download and install a couple of slightly older versions of the AMD graphics driver to try to find a version that is stable on your system.