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AntoNav-2106 avatar image
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AntoNav-2106 asked LimitlessTechnology-2700 answered

Smartcard issues with windows 10

Hello,

I have different users that have a smartcard device with windows 20h2 and it happen that the service smartcard of windows not allow to read any more the device and change the point of view to only "ckey" in the settings and control panel.
After different tests the only way to solve was to erase the smartcard device with a different pc and then the smartcard was again able to be read from the first pc.
Is there any kind of procedure to perform to the same pc?

windows-10-generalwindows-10-setupwindows-10-hardware-performance
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Check the event viewer and see if there is any log or error related to this issue there?
Try update the Card Reader driver.

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SSengupta-4080 avatar image
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SSengupta-4080 answered

See if it helps:

Smart Card Troubleshooting


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LimitlessTechnology-2700 answered

Hi there,

This article explains tools and services that smart card developers can use to help identify certificate issues with smart card deployment.
Debugging and tracing smart card issues requires a variety of tools and approaches. The following sections provide guidance about tools and approaches you can use.
https://docs.microsoft.com/en-us/windows/security/identity-protection/smart-cards/smart-card-debugging-information


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