Inbox Support

Question

Julio Mejia 0

Inbox is not syncing. Not able to receive new emails. Tried on a separate computer and encountered the same issue.

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1 answer

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

Are you using Outlook web, Outlook New or Classic for Windows/Mac, or the Outlook mobile app?
Is this happening on one device or on all your devices?
Have you checked if Focused Inbox is turned on and if your emails might be going to the Other tab instead of the main Inbox?

In the meantime, I recommend checking out this Microsoft support article:

"Can't send or receive email in Outlook.com" https://support.microsoft.com/office/can-t-send-or-receive-email-in-outlook-com-d39e3341-8d79-4bf1-b3c7-ded602233642 Please scroll down and take a look at the sections titled "Can’t receive mail in Outlook.com". It walks you through some helpful steps that usually resolve this kind of issue.
Check your mailbox settings to confirm nothing is filtering or blocking those emails.
Make sure your Focused Inbox is turned off, so all messages show in one place. https://support.microsoft.com/office/focused-inbox-for-outlook-f445ad7f-02f4-4294-a82e-71d8964e3978
Try adding their email addresses to your Safe Senders list to make sure Outlook doesn’t block or redirect them. https://support.microsoft.com/office/add-recipients-to-the-safe-senders-list-in-outlook-be1baea0-beab-4a30-b968-9004332336ce

Check any Outlook rules:

In https://outlook.live.com/mail go to Settings > View all Outlook settings > Mail > Rules and Mail > Forwarding to make sure no one has set up rules to forward or delete your messages.

If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.