Potential Validation Issue Microsoft Applied Skills: Create agents in Microsoft Copilot Studio

Question

Hello Microsoft

I completed the “Microsoft Applied Skills: Create agents in Microsoft Copilot Studio” assessment on May 14, 2026 and received a score of 13%, which appears inconsistent with the tasks completed during the lab. 

The lab experience appeared to contain several inconsistencies between the instructions and the current Copilot Studio UI, particularly around:

• Topic configuration
• Generative AI orchestration settings
• VS Code / Copilot Studio extension authentication
• Agent cloning workflow

 

I was able to:

• Create and configure the agent
• Configure topics and nodes
• Configure Dataverse retrieval actions
• Clone the agent successfully into VS Code
• Open the generated YAML/project structure

  

However, the final score suggests most tasks were not detected by the validator.

Because this lab appears to have been recently updated, I wanted to report a possible validation or assessment issue for review. Could you please investigate whether the assessment validator is functioning correctly for this lab As I saved my work it all appears green as I went through each task

 

Thank you.

 

Answer 1

thank you for the reply

Would you mind directing me to where this is please " the supported path is to open a credentials support request

• Go to the Microsoft Credentials Support site and submit a new support request under the certifications/credentials category.

Thank You

Answer 2

https://learn.microsoft.com/en-us/credentials/support/exam-item-challenge-process

Answer 3

The assessment behavior described is most likely an issue with the specific Applied Skills lab environment or validator rather than with the tasks performed.

For Microsoft certification and Applied Skills issues (including scoring, validation, and lab behavior), the supported path is to open a credentials support request so the exam or lab team can review the session details and, if needed, adjust or rerun the assessment. This is the same escalation path used when a renewal assessment or practice test behaves incorrectly.

Recommended next steps:

1. Collect key details
   • Assessment name: "Microsoft Applied Skills: Create agents in Microsoft Copilot Studio".
   • Date and time of the attempt.
   • Any visible anomalies (for example, mismatches between instructions and Copilot Studio UI, VS Code extension sign-in issues, or steps that showed as completed/green but were not counted in the final score).
2. Open a Microsoft Credentials Support request
   • Go to the Microsoft Credentials Support site and submit a new support request under the certifications/credentials category.
   • Clearly state that this is about an Applied Skills lab scoring/validation issue.
   • Include the details collected above and mention that tasks appeared completed (green) but the final score was 13%.
3. Monitor for follow-up
   • The credentials support team can check the lab backend, confirm whether the validator is functioning correctly for this specific lab version, and advise whether a retake or score correction is appropriate.

If similar issues appear in a retake, capture screenshots of the completed tasks and any discrepancies between the lab instructions and the Copilot Studio UI to attach to the support case; this helps the product and exam teams validate and fix lab content or scoring logic.

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References:

• Study guide for the Applied Skills assessment lab: Create agents in Microsoft Copilot Studio
• Microsoft Applied Skills: Create agents in Microsoft Copilot Studio
• Study guide for Exam AB-620: Designing and Building Integrated AI Solutions in Copilot Studio
• I get the wrong renew test - Microsoft Q&A