Invitation

Question

I can't accept the invitation to the family account for some reason. It keeps saying somthing went wrong once I accept it or try to join. It tells me that something went wrong and refresh and try again later. What do I do?

Answer 1

Hi!

Welcome to Microsoft Q&A forum.

Can you please tell me the exact steps you follow while accepting the invite and where exactly does the error appear?

For now I can provide you with a check list with common issues that might lead to this error.

The invite must be accepted using the exact Microsoft account that received the invitation.(check the email correctly)

Use another browser and use private/incognito window

Ensure that the invite is not expired (it should be within 48hrs)

Answer 2

Use these steps to troubleshoot the family Microsoft 365 invitation that shows “Something went wrong” when trying to accept it:

1. Make sure the invitation was fully accepted
   • The family organizer should go to the Microsoft 365 subscription sharing page and check whether the invitation is still “Pending” or already “Accepted”.
   • If it’s still pending or looks stuck, the organizer should resend or remove and re-share the invitation.
2. Accept the invitation correctly
   • Open the invitation email and select Accept.
   • On the page that opens, select Join now to join the family group.
   • If prompted to sign in, use the same Microsoft account address that the organizer shared the subscription with.
   • If there is no Microsoft account for that address, create one when prompted.
   • If already in another Microsoft family group, leave that group first, then try accepting the new invitation again.
3. Start using Microsoft 365 after acceptance
   • After successfully joining, select Start using Microsoft 365 apps and follow the prompts to install or use the apps.

If the error persists on one device or browser, try another browser or device to accept the invitation, but keep using the same Microsoft account.

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References:

• Someone invited you to share their Microsoft 365 subscription
• Family 365 account subscription error - Microsoft Q&A