Microsoft 365 and Office | Word | For home | Windows
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Multi-level lists automatically revert to single level
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LEONARD CLARK
20
Reputation points
This is a new problem this morning. Did you do an update in the last 24 hours.
I have tried all the suggested solutions and NONE OF THE WORK.
I have a huge project that needs multi-level lists. Need to complete ASAP!!!!
Is there a bug in the system?
Microsoft 365 and Office | Word | For home | Windows
Answer accepted by question author
John Korchok
232.8K
Reputation points
Volunteer Moderator
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LEONARD CLARK 20 Reputation points
2026-05-14T17:46:43.2666667+00:00 The repair was done but what is happening is that even with an old existing mutilevel document Office is not seeing the format at all.
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John Korchok 232.8K Reputation points Volunteer Moderator
2026-05-14T17:57:34.2533333+00:00 We'll make the best progress if you are able to upload a sample file to a cloud service, then post a password-free share link here so we can take a look at the document.
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1 additional answer
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Stefan Blom 342.4K Reputation points MVP Volunteer Moderator2026-05-14T17:55:31.21+00:00 When numbering goes to the wrong list level, the "Style for following paragraph" setting may be responsible. It will be easier to tell for certain, if you explain your setup a bit more in detail, though. Are you using numbered headings (with intervening unnumbered text paragraphs) or is this some other type of multilevel list?
Generally, you should verify the settings for each level in the Multilevel List dialog box. Click in the first level 1 paragraph of your list and then go to Home tab > Paragraph group > Multilevel List > Define New Multilevel List.