solve this problem

Question

<Mod mask PII>

Answer 1

it didn’t work

Answer 2

The message in the screenshot indicates that the device has been blocked by the organization for that work/school account, and sign-in is being refused with error code 135011.

Resolution requires action by the organization’s IT administrator, not changes on the local Windows device:

1. Provide the exact error text and code (135011) to the organization’s IT/helpdesk.
2. The administrator must review the device and account in the organization’s Microsoft 365/Azure AD tenant and either:
   • Re-enable or unblock the device, or
   • Remove the device from the blocked list and allow it to re-register, or
   • Confirm that the device is intentionally blocked and advise which device or sign-in method should be used instead.
3. After the admin has fixed the policy or device state, sign out of all Microsoft apps on the device, restart it, and sign in again with the organizational account.

There’s no local Windows setting that can bypass this; only the organization’s administrator can change the policy that disabled the device.

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References:

• Getting this error while registering for a Microsoft certification. - Microsoft Q&A