cannot login to the https://login.microsoftonline.com

Question

how to login https://login.microsoftonline.com/ when the Authentication not receive a code of the account

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please know if you have a recovery phone number, email address, or the authenticator app to Verify Your identity?

If it is a recovery phone number, ensure your phone isn't blocking texts from unknown numbers.

If you have a recovery email, check whether the verification email from Microsoft ended up in the Junk or SPAM folder.

For reference, see:

Troubleshoot Microsoft verification code issues

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Alternatively, you can try clearing your browsing history, cache, and cookies.

Then, use an incognito tab and try signing in with your account here - https://m365.cloud.microsoft/

(Press CTRL + SHIFT + N to start an incognito tab)

Let me know if you can sign in successfully.

Answer 2

Follow these steps depending on the situation.

1. If the verification code is not arriving

• Go to the Security basics page and sign in with the affected Microsoft account: Sign in.
• Select Update info.
• Choose another verification method that still works (for example, an alternate email or phone), or select I don't have any of these to replace the security info.
• If the alternate email is another Microsoft address (@outlook.com, @hotmail.com, @live.com, @msn.com), use private browsing so both accounts can stay signed in:
  1. Open a browser InPrivate/Incognito window (for example, Ctrl+Shift+P in Microsoft Edge).
  2. Sign in to the first account and start the sign-in/verification process. Do not close this window.
  3. Open a second InPrivate/Incognito window and sign in to the alternate email account to read the code.
  4. Copy the code and enter it back in the first window.

If the account is locked or flagged for unusual activity, verification messages may not go through until the security issue is resolved.

2. If access to some or all security info is lost

• If the password is known but only some security methods are lost:
  1. Sign in to Advanced security options: Sign in.
  2. Select Add a new way to sign in or verify and set up a new phone/email.
  3. Enter the code sent to the new method and select Next.
  4. Expand the old/invalid security method and select Remove.
  5. Confirm Remove.
  • Do not change all security info at once, or the account may be restricted for 30 days.
• If the password is known but all security info is lost:
  1. Start sign-in: Sign in.
  2. At Verify your identity, select I don't have any of these.
  3. Follow the steps to replace security info.
  4. After replacement, wait 30 days before normal sign-in is allowed. If the old security info is recovered during this period, it can still be used to sign in, but doing so cancels the update.
• If the password is not known and no security info is available:
  1. Review the guidance in Help with the Microsoft account recovery form.
  2. Submit the recovery form here: Recover account.

3. If still unable to sign in

• Use the sign-in helper tool to diagnose common sign-in issues: Sign-in helper.
• For additional technical support, go to Contact Microsoft Support, describe the problem, and select Get Help, then Contact Support if needed.
• Support agents cannot send verification codes, password reset links, or directly change account details for security reasons.

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References:

• Troubleshoot Microsoft verification code issues
• Having problems getting text codes to confirm my account - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A