A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Microsoft Authenticator cannot perform backup
Ioannis Petrocheilos
75
Reputation points
Hi, since May 11, without any change on my end (phone or account), Authenticator is unable to perform a backup.
I have tried:
- Tapping on the prompt to authenticate and pressing continue: Error
- Tapping on change accounts and sign in: Error
- Disabling backup (succeeded) and attempting to reenable backup: Error
- Contacting Microsoft Support via chat: Useless, they sent me here
- Removing the authenticator from my account, and readding the authenticator (succeeded) then attempting to enable backup: Error
- Clearing system cache (succeeded) and attempting to reenable backup: Error
The error is: Something went wrong. Please send us logs using the Send Logs option.
Here is another forum post out of the many that have come up recently about this issue: https://learn.microsoft.com/en-us/answers/questions/5888922/i-cant-enable-cloud-backup-of-the-authenticator-ap
I need urgent assistance as I am left without backup which means if my phone dies I am roasted and locked out of ~25 accounts.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
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