Emails receieving problem

Question

Emails receieving problem

Ilker Satar 0

Hi

I have an email account

******@hotmail.com

I can not be submitted some of emails . Why can not submit all emails.

for example when ******@gmail.com send an email, i submit email.

but when ******@yahoo.com sends an email, i do not submit

why i could not understand

BR

ilker satar

Hornblower409 9,670 Reputation points

2026-05-16T14:30:00.0233333+00:00

If the Q&A Assist Answer did not solve your problem, type "Not Solved" in the "Add Comment" box below and then click the [Add Comment] button. I will try to offer some suggestions on what you can do next.
Ilker Satar 0 Reputation points

2026-05-16T16:07:42.5566667+00:00

Not solved
Hornblower409 9,670 Reputation points

2026-05-16T16:15:29.7066667+00:00

Do I understand correctly? You receive emails from GMail accounts but you do not receive emails from Yahoo accounts? And you can send successfully to both?

Did this problem just start recently? If so, there is an ongoing problem with any Microsoft account receiving external emails.

See the Answer by "Chloe-L May 15 2026" in
https://learn.microsoft.com/en-us/answers/questions/5892105/unable-to-recieve-emails-in-hotmail-com-account

inbound mail from Gmail (and a few other external providers, including Yahoo) being heavily delayed or not arriving at all, while outbound mail from Outlook works normally. [Will] update here if any official information becomes available.

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Hornblower409 9,670 Reputation points

2026-05-16T14:30:00.0233333+00:00

If the Q&A Assist Answer did not solve your problem, type "Not Solved" in the "Add Comment" box below and then click the [Add Comment] button. I will try to offer some suggestions on what you can do next.
Ilker Satar 0 Reputation points

2026-05-16T16:07:42.5566667+00:00

Not solved
Hornblower409 9,670 Reputation points

2026-05-16T16:15:29.7066667+00:00

Do I understand correctly? You receive emails from GMail accounts but you do not receive emails from Yahoo accounts? And you can send successfully to both?

Did this problem just start recently? If so, there is an ongoing problem with any Microsoft account receiving external emails.

See the Answer by "Chloe-L May 15 2026" in
https://learn.microsoft.com/en-us/answers/questions/5892105/unable-to-recieve-emails-in-hotmail-com-account

inbound mail from Gmail (and a few other external providers, including Yahoo) being heavily delayed or not arriving at all, while outbound mail from Outlook works normally. [Will] update here if any official information becomes available.

Answer 1

Some common Outlook.com issues can explain why emails from some senders (for example Gmail) arrive, but others (for example Yahoo) do not:

Mailbox or cloud storage might be full

If Microsoft cloud storage or mailbox is full, new messages are rejected and bounced back to the sender and cannot be recovered.
Check storage usage and delete unnecessary mail (especially in Junk Email, Deleted Items, and large folders) until under quota.

Account or sign-in issues

If the account is temporarily blocked because of unusual sign-in activity, or if the password was recently changed and not updated on all devices, some mail flow or sync issues can occur.
Use the Microsoft account sign-in helper if there are sign-in problems.

Device or client sync issues

If Outlook is used on multiple devices (PC, Mac, or mobile), one device may not be syncing correctly.
Removing and re-adding the device partnership to the Outlook.com mailbox can fix sync issues.

Sender-side problems / non-delivery Ask the Yahoo sender to check for non-delivery reports (NDRs). Common reasons include:

Invalid email address (mistyped hotmail.com address)
Recipient mailbox full
Sender’s server issues
Their message being blocked or treated as spam by servers on the way

Safe senders / spam filtering

Ensure the Yahoo sender address is added to Contacts and to the safe senders list in Outlook.com.
Ask the sender to check if their messages are being rejected or marked as spam on their side.

If the problem continues, have the Yahoo sender forward any bounce or error message they receive (without exposing sensitive information) and check the reason code shown there.

References:

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Emails receieving problem

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