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installing a new program

Jeffrey Morris 0 Reputation points
2026-05-15T19:57:47.82+00:00

I cannot install a program. I am a paid subscriber. I want to talk to a human agent

Microsoft 365 and Office | Other
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  1. John Jefferson Doyon 69,295 Reputation points Independent Advisor
    2026-05-15T20:34:53.91+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. What program are you trying to install, and what error message are you getting?
    2. Are you using a Windows PC or a Mac?
    3. Also, please check what Microsoft subscription/license you have under: https://account.microsoft.com/services Do you see Microsoft 365 Personal, Family, Business, or something else listed there?

    Click "Add comment" to let me know.

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