Screen freezing

Question

Since i have updated my system to windows 11 my screen would suddenly freeze. How do i fix this?

Answer 1

Hi, good day!

Graphics driver issues are one of the most frequent causes of freezing problems after upgrading to Windows 11.

Here are some of the things you can try.

Please try to update or Reinstall the Graphics Driver

1. Open Device Manager
   • Press Start then search Device Manager
   • Expand the Display adapters section
2. Try Updating the Driver First
   • Right-click your graphics card
   • Select Update driver and follow the prompts
3. If the Issue Persists, Reinstall the Driver
   • Right-click the graphics card again
   • Choose Uninstall device
   • If the option appears, check Attempt to remove the drive for this device box
   • Restart your computer afterward

After rebooting, Windows should automatically install a basic display driver.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below instead of Yes or No button.

Answer 2

Screen freezes after updating to Windows 11 are often related to display drivers, power/driver issues, or system errors. Use these steps to narrow it down and fix it:

1. Basic blank/black screen checks

• Make sure the device is plugged in and, if using an external monitor, that the cable and monitor power are firmly connected.
• Try waking or resetting the graphics driver:
  • Press Windows + Ctrl + Shift + B. The screen should flicker or a beep should play if the graphics driver resets.
• Check display mode in case Windows is sending output to the wrong display:
  • Press Windows + P, tap P again, then press Enter to cycle through display modes (PC screen only / Duplicate / Extend).

2. If the screen freezes but you still see the desktop

• Press Ctrl + Alt + Del.
  • If the security screen appears, select Task Manager.
  • In Task Manager, find Windows Explorer in the list, right‑click it, and choose Restart.
• If the system is completely unresponsive, hold the power button for about 20 seconds to force a shutdown, then power it back on.

3. Check for stop code (blue/black screen) errors If the freeze is followed by a restart and an error like “Your device ran into a problem and needs to restart”:
4. After signing back in, follow these steps:
   • Remove any new hardware added just before the issue started, then test again.
   • Start Windows 11 in Safe Mode (see Start your PC in safe mode in Windows 11) and see if freezes still occur.
5. In normal mode or Safe Mode:
   • Right‑click Start > Device Manager.
   • Look for any devices with a yellow exclamation mark (!).
   • Right‑click those devices > Update driver. If that does not help, try Disable device or Uninstall device and reboot.
6. Free space and Windows Update

• Ensure the system drive (usually C:) has at least 10–15% free space so Windows can create swap files and operate normally.
• Install the latest Windows 11 updates:
  • Go to Start > Settings > Windows Update and select Check for updates.

5. If freezes continue

• Use a System Restore point or other recovery option if the issue started only after the upgrade and basic steps do not help. See the options under Recovery options in Windows 11 and choose the one that best matches the situation.

If the freezes are frequent and tied to gaming or heavy graphics use, also consider updating the GPU driver from the manufacturer and checking for known issues with the specific display adapter.

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References:

• Troubleshooting blank screens in Windows
• Troubleshooting Windows unexpected restarts and stop code errors

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