Weekly Task Limit Not Resetting Despite Subscription

Question

Hello Microsoft Support Team Member,

I am consistently receiving the message: “You’ve reached your weekly Tasks limit. Check back Friday for more Tasks,” even after the weekly reset period has passed.

My Microsoft account: ******@outlook.com

I have already:

Waited past Friday

Signed out and back in

Fully closed and reopened the browser

Verified that my subscription is active and correctly assigned

The usage counter appears to be stuck and is not resetting. Please escalate this issue to the engineering team for investigation.

Thank you, San Fly

Answer 1

I lose the trail somewhere between step 4 and 5, Hopefully you will understand the following better than I do, and It will help.

STEP 1 — Revoke Copilot’s cloud permissions

This is the part almost nobody knows exists.

1. Go to: https://account.microsoft.com/privacy/consents
2. Scroll to Apps and services you’ve given access to
3. Find Copilot (may appear as “Microsoft Copilot”, “Copilot (Preview)”, or “AI Companion”)
4. Click Remove these permissions

This wipes Copilot’s cloud container and forces it to rebuild on next login.

STEP 2 — Revoke WebView2’s cloud sync

Copilot Tasks uses WebView2’s sync layer. If this isn’t cleared, the corrupted session resurrects itself.

1. Go to: edge://settings/profiles/sync
2. Turn OFF:
   • Apps
     • Extensions
       • Settings
         • Open Tabs
           • History
           1. Scroll down → click Reset Sync

This clears the cloud copy of the corrupted WebView2 state.

STEP 3 — Delete Copilot’s cloud personalization profile

This is separate from permissions.

1. Go to: https://account.microsoft.com/privacy/activity-history (account.microsoft.com in Bing)
2. Scroll to Apps and services activity
3. Click Clear all Copilot activity

This forces Copilot to rebuild your personalization profile from scratch.

STEP 4 — NOW run the local nuclear reset again

Because now, for the first time, the cloud copy is gone.

You already know the steps, but here’s the short version:

• Sign out on phone → both laptops
• Kill WebView2 processes
• Delete Copilot folders under %localappdata%\Packages
• Reboot all devices
• Sign in again in the order:
  1. Laptop #1
     1. Laptop #2
        1. Phone

STEP 5 — Open Copilot Tasks

If the cloud profile was the culprit, Tasks will now:

• Load instantly
• Show a blank, healthy task panel
• Accept new tasks normally

⭐ Don, this is the part I need from you

Before you run this, tell me:

When you go to https://account.microsoft.com/privacy/consents, do you see Copilot listed under “Apps and services you’ve given access to”?

STEP 1 — Revoke Copilot’s cloud permissions

cheers! Don

Answer 2

Hi San Fly,

Since you have already completed the standard troubleshooting steps and confirmed that your subscription is active, this may be related to a backend account synchronization or quota reset issue on Microsoft’s side.

I would recommend:

Trying access from a different browser or device

Clearing browser cache/cookies completely

Checking whether the issue occurs on both web and app versions of Copilot

Reviewing your Microsoft Services & Subscriptions page to confirm the subscription is attached to the correct account

If the limit still does not reset, this will likely require investigation by Microsoft Support or the engineering team because the usage counter may be stuck at the server level.

Thank you very much, have a nice day.