Domain release

Question

Hello!,

I have a domain bought through Godaddy, I have recently had issues whereby I couldn't log in, I spoke to the Godaddy team and they said I need to contact Microsoft for a tenant release so they can recover my email.

Does anyone know how to contact Microsoft to get this resolved?

Answer 1

Dear @josh hancock,

Thank you for reaching out, and I’m sorry to hear about the difficulties you’ve experienced accessing your account. I understand how important it is to regain access to your email services, and I appreciate your patience while we work through this.

Based on the information provided by GoDaddy, it appears that your domain is currently associated with an existing Microsoft 365 tenant. In Microsoft 365, a domain can only be linked to one tenant at a time. As a result, the domain must be released from the previous tenant environment before it can be re‑used or reconfigured.

To proceed, I recommend contacting Microsoft Support directly using one of the following methods:

Method 1: Contact Microsoft Data Protection Support by Phone

The most direct method is to call Microsoft's support line to raise a request for cancelling the unexpected subscription. For a full list of regional numbers, you can also visit this official page: Customer service phone numbers - Microsoft Support. The support team will assist you as soon as possible. 

Method 2: Create a Temporary Account (Trial Tenant) to Submit a Support Ticket

If you have difficulty reaching an agent by phone, there is a reliable workaround. This involves creating a new, temporary Microsoft 365 account to contact the support team online. 

• Sign up for a new Microsoft 365 Business trial using this link: Compare All Microsoft 365 Plans.
• Once the trial account is created, log in to its Admin Center. 
• From the Admin Center, open a new Service Request. 
• In the ticket description, explain that you need to cancel the subscription of your primary tenant (your.onmicrosoft.com) and that you need to speak with the Billing team. 
• For reference:  Get support | Microsoft Docs  

Important: Please remember to cancel the trial subscription after your original account issue is resolved to avoid any future charges. 

When contacting Microsoft, please be prepared to provide proof of domain ownership (for example, access to DNS or the ability to add a verification TXT record), as this will be required to process the request.

Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems required to resolve account issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.  

I hope this helps! Please feel free to reply below if you have any update or further concern.  

Your understanding and co-operation are highly appreciated. Thanks for your precious time. Have a nice day!