double charge

Question

my credit card shows 2 charges on 5/4/26 for $2.18. Can you remove one please? Paula

Answer 1

Hi, I'm John! I will help you with this.

Just to confirm, are both charges showing as completed charges or is one still showing as pending/authorization?

The best way to get this sorted quickly is to review your Microsoft account’s billing history. Here’s what you can do:

Check your order history:

• Sign in to your Microsoft account at Order History https://account.microsoft.com/billing/orders Adjust the date range to include the purchase date.
• Click “Show details” under each order to see what each charge is for.

Look for duplicate charges:

• If you see multiple charges of the same amount that appear close together, it could explain the extra charge. Sometimes another family member using the same payment method can cause this.

Investigate unfamiliar charges:

• If the charge doesn’t look familiar, click “Order help” on the order details page and select “How to investigate a billing charge.” Follow the prompts to get more information and request a refund if needed.

You can also visit this Microsoft support page directly for guidance on double charges: "I've been charged twice" https://support.microsoft.com/account-billing/i-ve-been-charged-twice-1370f860-c080-419a-8e77-a983389743a5

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If you don’t see anything unusual, to help narrow down the issue:

1. How did you get notified about the charge? (bank alert, email, etc.)
2. What exactly does the charge description say in your statement?
3. Do you have another Microsoft account (work, old email, family member) where your card might be added?