Sign-in failed Error code: AADSTS5000224 error

Question

1. Tenant ID:
2. Error code: AADSTS5000224
3. Trace ID: 4712d829-8e11-406f-b0b4-b652390a2200
4. Correlation ID: 019e3a9a-b5f5-78f1-a468-5d49158267de
5. Timestamp: 2026-05-18 10:21:18Z
6. Short business impact: “Need access to VS Enterprise $150 dev/test subscription that was already activated; tenant is blocked; cannot manage subscription / cannot transfer ownership.”

Answer 1

Error code AADSTS5000224 indicates that the tenant is blocked due to inactivity and is currently inaccessible. When a tenant is in this state, sign-in attempts fail and access to resources tied to that tenant (including Visual Studio subscriptions such as VS Enterprise dev/test benefits) is blocked.

For a blocked tenant due to inactivity:

1. Tenant administrators can request reactivation within 20 days of the tenant entering the inactive state. After 20 days, the tenant is deleted and cannot be recovered.
2. To request reactivation, a tenant administrator must contact Microsoft using the global support phone numbers listed in the documentation.
3. While the tenant is inactive, authentication requests to that tenant should be minimized until a decision is made on the reactivation request.

If the tenant is reactivated within the allowed window, access to services and subscriptions associated with that tenant (including Visual Studio Enterprise dev/test benefits) can be restored and managed again. If the tenant has already been deleted after the inactivity period, it cannot be recovered and the associated resources are not accessible.

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References:

• Tenant inaccessible due to inactivity