MS 365. Installation

Question

Have today purchased MS365 and was assured it would fix my "frozen" Excel & Word files. However, these files are NOT unfrozen and remain"read only". So has 365 been successfully installed? Pleas help. What is a tag?

Answer 1

Hi, Tag is the category you want to post your question.

Please try the following:

• Open any Microsoft Office app like Microsoft Word, Microsoft Excel, or Microsoft Outlook.
• On the top menu bar, select the app name > Sign Out.
  • Example: Word > Sign Out
  • Confirm if prompted.
• Completely close all Office apps afterward.
  • Right-click the app icon in the Dock > Quit.
  • Or press Command + Q.
• Reopen the Office app.
• When prompted, sign in with the required Microsoft account.
• If it does not prompt for sign-in automatically:
  • Open the app.
  • Go to Help > Sign In.
• If the old account still keeps appearing:
  • Open Mac Keychain Access.
  • Search for:
    • Microsoft Office Identities Cache
    • Microsoft Office Identities Settings
    • ADAL
  • Delete related Microsoft identity entries.
  • Restart the Mac and sign in again.

I’m eager to hear back and work together to find a solution.