Removing work domain from Authenticator

Question

How do I remove my former employers domain from my Authenticator app [Moderator's note: PII removed]

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Moderator's note: Moved from Microsoft Security | Microsoft Authenticator

Answer 1

Dear @M A,

Based on your description, kindly follow these steps:

Choose the domain from your Authenticator app (the one in the image) > Settings (gear icon) > Remove account

If the account cannot be removed individually or the app should be completely signed out, clear all Authenticator data on the device: Open the device Settings app and select Apps > choose Authenticator from the app list > Storage or Storage & cache > tap Clear data > OK

If the account still appears afterward, please try to uninstall and reinstall the app.

Please refer to this article: How to sign out from Authenticator | Microsoft Support

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

As a moderator, I do not have the tools to investigate your specific account directly, as this is a support forum between users. Moderators and collaborators, including external Microsoft employees, may not directly intervene in the functionality of Microsoft products or access internal systems. Our role is limited to providing technical guidance on reported problems, requests, or ideas. However, I will do my best to guide you as clearly as possible.

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